Join our team as a Call Centre Agent at Admed, where you will play a pivotal role in delivering exceptional customer service to our business partners and clients. This position involves handling inbound and outbound calls, managing client queries, and providing administrative support when needed. If you are passionate about customer service, thrive in a fast-paced environment, and have a knack for problem-solving, this role is for you!
Location: Gauteng, South Africa
Closing Date: 2025/03/10
Reference Number: MMH250304-6
Position Type: Permanent
Key Responsibilities
- Customer Interaction: Handle inbound and outbound calls professionally, addressing membership, premium, and claims queries efficiently.
- Query Resolution: Manage complex or irate callers with patience and professionalism, ensuring timely resolution or escalation to the relevant teams.
- Administrative Support: Assist with mailbox coordination, data capturing, and general administrative tasks during peak periods.
- Complaint Management: Address and resolve customer complaints effectively, ensuring adherence to the principles of Treating Customers Fairly (TCF).
- Team Collaboration: Work closely with colleagues to ensure seamless service delivery and support ad hoc requests across the Admed Division.
Requirements
- Education: Matric certificate. A qualification in customer service, call centre operations, or administration is advantageous.
- Experience:
- Minimum 2 years of inbound call centre experience.
- At least 1 year of administrative experience.
- Experience in gap cover, medical schemes, or related fields is a plus.
- Skills:
- Proficient in MS Office and basic computer applications.
- Excellent verbal and written communication skills in English and Afrikaans.
- Strong problem-solving and time management abilities.
- Resilience and the ability to work under pressure.
Why Join Us?
- Growth Opportunities: Be part of a dynamic team with opportunities for professional development.
- Work-Life Balance: Enjoy a hybrid work model with partial remote work options.
- Impactful Work: Contribute to a customer-centric environment that values fairness and excellence.
How to Apply
If you meet the requirements and are ready to take on this exciting challenge, apply before the closing date: 2025/03/10.
Disclaimer: Verify the legitimacy of this job posting on our official company career page.
